关于产品的重要通知

感谢您一直以来对rekordbox的支持与使用。

关于支付服务的故障

自2025年1月25日（星期六）起，rekordbox订阅服务的支付系统出现了故障。
因此，您的登记账户暂时无法完成自动扣款。

关于服务恢复后的操作请求

随着新支付系统的引入，若您希望继续使用当前的订阅计划，请务必重新登记您的支付方式（信用卡或PayPal账户）。我们对由此带来的不便深表歉意，敬请您尽快完成相关操作。

关于自动取消订阅

如果我们在2025年5月12日之前未确认您的支付信息已更新，您的订阅将根据合约内容，自2025年5月13日起自动取消。

※若您订阅的是年付计划，并且合约更新日期在1月1日至1月24日之间，或在5月13日之后，请在下一个更新日前完成支付方式的更新。否则，系统将在该日期自动取消订阅。
※若您使用的是Cloud Library Sync、Cloud Direct Play等服务，取消订阅后相关功能将受到限制，敬请注意。

关于未结算金额的通知

对于支付服务暂停期间（2025年1月25日至5月12日）产生的未结算使用金额，我们将在您完成支付方式更新后，以“CBA*REKORDBOX”的名义进行收费。
有关费用详情，我们将在5月上旬通过电子邮件另行通知。

支付方式的更新流程

请通过“我的页面”的“rekordbox > 订阅计划”页面，更新您的支付信息。

适用对象

本通知适用于在2025年1月24日之前开始订阅以下任一计划的客户：

• Free + Cloud Option
• Core
• Core + Cloud Option
• Creative
• Creative + Cloud Option
• Professional
• Base, Premium (Ver.5)

※您可以在“我的页面”中确认您的订阅开始日期。若因系统故障未显示日期，请通过此处联系我们.

关于可供新订阅的计划

目前为配合系统调整，仅开放以下四个计划的新订阅申请：

• Free + Cloud Option
• Core + Cloud Option
• Creative + Cloud Option
• Professional

※如您继续维持原有订阅计划，原有价格与合约内容将保持不变。
※请注意，若您取消订阅，“Core”与“Creative”计划将无法重新订阅。

关于希望变更计划的客户

非常抱歉，当前计划变更功能暂时无法使用。
我们正在进行系统改进，待功能恢复后将第一时间通知您。
如对本通知有任何疑问，欢迎随时联系客户服务中心。
衷心感谢您一直以来对rekordbox的支持与厚爱。

感谢您一直以来对我们产品的支持。

我们发现 2024 年 8 月之后生产的某些 CDJ-3000 设备存在潜在问题，可能包括无音频输出、屏幕黑屏或系统冻结。 这些问题可通过将固件更新到 3.17 或更高版本来解决。

受影响的产品

专业 DJ Multi Player "CDJ-3000"

受影响的序列号

序列号以下列前缀开头的产品受到影响：DH, DI, DJ, DK

请注意：产品或包装上的序列号标签附近贴有绿色贴纸的设备不会受到这些问题的影响。

序列号标签位置

• 产品上：位于底面。
  
• 包装上：位于侧面板上。
  

如何在 CDJ-3000 屏幕上查看序列号

1. 打开电源。
2. 按住 [MENU/UTILITY] 按钮打开 [UTILITY] 屏幕。
3. 转动旋转选择器选择 [INFO]。屏幕底部将显示 [SERIAL No.]。
4. 再次按 [MENU/UTILITY] 按钮关闭 [UTILITY] 屏幕。

您需要做什么：

1. 检查您的设备：如果您的 CDJ-3000 的序列号以 DH、DI、DJ 或 DK 开头，您的设备可能需要更新。
   1. 序列号附近贴有绿色贴纸的设备已有最新版本的固件。
2. 更新固件：
   1. 在此处下载最新固件 。
   2. 按照 固件更新指南 中的说明完成更新过程。
   
   有关更多信息，请参阅常见问题.

联系我们：

如果您对此事有任何疑问或需要帮助，请在以下页面联系我们：联系我们

Thank you for using rekordbox.

We have made some enhanced security modifications to rekordbox.
It is important you update to ver. 6.2.0 to ensure you have the highest level of security while using the application.

• Affected application and versions
  rekordbox (Mac/Windows)
  Version 6.0.0 / 6.0.1 / 6.0.1 Beta / 6.0.2 / 6.0.3 / 6.0.4 / 6.0.5 Beta / 6.0.5 Beta2 / 6.1.0 / 6.1.1


• Modified version
  rekordbox ver. 6.2.0 (released on October 15, 2020)
  *If rekordbox ver. 6.1.1 or earlier is installed on your computer, please uninstall it.


• To check the version
  Mac: [rekordbox] > [About rekordbox]
  Windows: [Help] > [About rekordbox]

Thank you for your support to keep rekordbox protected.

As reported on 17th October 2017, we previously discovered an issue with the Slider End Cap on our HDJ-X5-K and HDJ-X5-S over-ear DJ headphones that could potentially cause certain parts to come loose. At the time, we stopped selling all HDJ-X5-K and HDJ-X5-S headphones and offered customers a refund or free upgrade.

We've since modified the product to replace the Slider End Cap which has fixed the problem and the headphones are now back on sale. Once again, we apologise for any inconvenience this issue might have caused you and we thank you for your continued support.

To ensure your HDJ-X5 headphones are equipped with the new, updated Slider End Cap, please inspect them.

Recognising the faulty Slider End Cap

Improved HDJ-X5-K and HDJ-X5-S models can be identified by a small bump on the left Slider End Cap under the ‘L’ print (see picture below). If your headphones don’t have the bump, they’re an original model and you should contact your dealer or retailer. We’re confident you’ll enjoy your new and improved HDJ-X5-K / S headphones and we apologise for any inconvenience caused.

Affected models

HDJ-X5-K and HDJ-X5-S

How to identify the model

The model name is displayed on the inner side of the Slider End Cap.

Additional Information

If you have any questions or remarks regarding this issue, please contact your local sales office on the phone number listed below:

• US +1 800-782-7210
• Germany +49 6201-790404
• France +33 810 810 205
• Belgium +32 70.700.502
• Luxemburg +352 34 20 80 86 09
• The Netherlands +31 0900-7466337
• UK +44 208 836 3523
• Spain +34 93 557 23 56
• Italy +39 39 199 100 858
• Sweden +46 60 99 160
• Norway +47 22 09 80 80
• Denmark +45 43 55 54 00
• Russia +7 8-800-200-89-01

Note: As of 1st April 2018, we no longer offer refunds or upgrades in response to this issue.

We've identified an issue in some DDJ-SX3 controllers which can cause the audio output to freeze or make all the unit's LED lights switch off.

All affected DDJ-SX3 controllers will be examined and repaired free of charge at an authorised Pioneer DJ repair centre.

Find out how to tell if your controller is affected by this issue, plus details of how to contact us, below.

We'd like to thank you for your continued support for our products and we're sorry for the inconvenience caused by this issue.

Affected model

DDJ-SX3 performance DJ controller

How to identify the affected model

Use the packing box and actual product to check if your controller is affected.

The affected units do not have a black dot beside the bar code, below the serial number on the box and the product itself. If your box looks like this, please contact us via the phone number or web address below.

If your barcode has a black dot beside it, your controller isn't affected so no repair is needed.

Arrange your free inspection and repair

Please contact the Warranty and Service team via the relevant number below or visit pioneerdj.com/en/support/contact/.

• US +1 800-782-7210
• Germany +49 6201-790404
• France +33 810 810 205
• Belgium +32 70.700.502
• Luxemburg +352 34 20 80 86 09
• The Netherlands +31 0900-7466337
• UK +44 208 836 3523
• Spain +34 93 557 23 56
• Italy +39 39 199 100 858
• Sweden +46 60 99 160
• Norway +47 22 09 80 80
• Denmark +45 43 55 54 00
• Russia +7 8-800-200-89-01

We've discovered that some pieces of RB-VD1 Control Vinyl for rekordbox dvs released after September 2017 have been suffering from a fault.

A specific area on side A of the vinyl has a defective control signal that causes audio from rekordbox to play incorrectly.

We will exchange all affected products with new RB-VD1 Control Vinyl. Find out how to tell if your vinyl is affected by this issue, plus details of how to contact us, below.

We're grateful for your continued support for our products and we're sorry for the inconvenience caused by this.

Affected models

• rekordbox dvs Control Vinyl
• RB-VD1-K (Black)
• RB-VD1-CB (Blue)
• RB-VD1-CR (Red)

How to identify affected vinyl

Check the relevant number imprinted on the surface of the vinyl's side A.

The product number (e.g. RB-VD1) and the relevant number are imprinted in random places on the inner circumference.

If the relevant number is any number other than 22, your vinyl is unaffected by this issue and doesn't need to be replaced.

If the relevant number is 22, your vinyl is affected. Please contact us to have it replaced.

Arrange your replacement product

Please contact the Warranty and Service team via the relevant number below or visit pioneerdj.com/en/support/contact/.

• US +1 800-782-7210
• Germany +49 6201-790404
• France +33 810 810 205
• Belgium +32 70.700.502
• Luxemburg +352 34 20 80 86 09
• The Netherlands +31 0900-7466337
• UK +44 208 836 3523
• Spain +34 93 557 23 56
• Italy +39 39 199 100 858
• Sweden +46 60 99 160
• Norway +47 22 09 80 80
• Denmark +45 43 55 54 00
• Russia +7 8-800-200-89-01