Important product notices

Vă mulțumim pentru sprijinul continuu acordat produselor noastre.

Am identificat potențiale probleme cu anumite unități CDJ-3000 fabricate după august 2024, care pot include lipsa sunetului, întreruperea ecranului sau blocarea sistemului. Aceste probleme pot fi rezolvate prin actualizarea firmware-ului la versiunea 3.17 sau mai recentă.

Produse afectate

Professional DJ Multi Player „CDJ-3000”

Numere de serie afectate

Sunt afectate produsele cu numere de serie care încep cu următoarele prefixe: DH, DI, DJ, DK

Vă rugăm să rețineți: Unitățile cu un abțibild verde lângă eticheta cu numărul de serie de pe produs sau ambalaj nu sunt afectate de aceste probleme.

Locația etichetei cu numărul de serie

• Pe produs: Situată pe suprafața inferioară.
  
• Pe ambalaj: Situată pe panoul lateral.
  

Modul de verificare a numărului de serie de pe ecranul modelului CDJ-3000

1. Porniți alimentarea.
2. Apăsați și mențineți apăsat butonul [MENU/UTILITY], pentru a deschide ecranul [UTILITY].
3. Rotiți selectorul rotativ pentru a selecta [INFO]. [SERIAL No.] va fi afișat în partea de jos a ecranului.
4. Apăsați din nou butonul [MENU/UTILITY], pentru a închide ecranul [UTILITY].

Ce trebuie să faceți:

1. Verificați unitatea dvs.: Dacă numărul de serie al CDJ-3000 dvs. începe cu DH, DI, DJ sau DK, este posibil ca unitatea dvs. să necesite o actualizare.
   1. Unitățile cu un abțibild verde lângă numărul de serie sunt deja actualizate.
2. Actualizați firmware-ul:
   1. Descărcați cel mai recent firmware aici.
   2. Urmați instrucțiunile din Ghidul de actualizare a firmware-ului pentru a finaliza procesul.
   
   For more details, please refer to the FAQ.

Contactați-ne:

Dacă aveți întrebări sau aveți nevoie de asistență cu privire la această problemă, vă rugăm să ne contactați pe următoarea pagină: Contactați-ne

Thank you for using rekordbox.

We have made some enhanced security modifications to rekordbox.
It is important you update to ver. 6.2.0 to ensure you have the highest level of security while using the application.

• Affected application and versions
  rekordbox (Mac/Windows)
  Version 6.0.0 / 6.0.1 / 6.0.1 Beta / 6.0.2 / 6.0.3 / 6.0.4 / 6.0.5 Beta / 6.0.5 Beta2 / 6.1.0 / 6.1.1


• Modified version
  rekordbox ver. 6.2.0 (released on October 15, 2020)
  *If rekordbox ver. 6.1.1 or earlier is installed on your computer, please uninstall it.


• To check the version
  Mac: [rekordbox] > [About rekordbox]
  Windows: [Help] > [About rekordbox]

Thank you for your support to keep rekordbox protected.

As reported on 17th October 2017, we previously discovered an issue with the Slider End Cap on our HDJ-X5-K and HDJ-X5-S over-ear DJ headphones that could potentially cause certain parts to come loose. At the time, we stopped selling all HDJ-X5-K and HDJ-X5-S headphones and offered customers a refund or free upgrade.

We've since modified the product to replace the Slider End Cap which has fixed the problem and the headphones are now back on sale. Once again, we apologise for any inconvenience this issue might have caused you and we thank you for your continued support.

To ensure your HDJ-X5 headphones are equipped with the new, updated Slider End Cap, please inspect them.

Recognising the faulty Slider End Cap

Improved HDJ-X5-K and HDJ-X5-S models can be identified by a small bump on the left Slider End Cap under the ‘L’ print (see picture below). If your headphones don’t have the bump, they’re an original model and you should contact your dealer or retailer. We’re confident you’ll enjoy your new and improved HDJ-X5-K / S headphones and we apologise for any inconvenience caused.

Affected models

HDJ-X5-K and HDJ-X5-S

How to identify the model

The model name is displayed on the inner side of the Slider End Cap.

Additional Information

If you have any questions or remarks regarding this issue, please contact your local sales office on the phone number listed below:

• US +1 800-782-7210
• Germany +49 6201-790404
• France +33 810 810 205
• Belgium +32 70.700.502
• Luxemburg +352 34 20 80 86 09
• The Netherlands +31 0900-7466337
• UK +44 208 836 3523
• Spain +34 93 557 23 56
• Italy +39 39 199 100 858
• Sweden +46 60 99 160
• Norway +47 22 09 80 80
• Denmark +45 43 55 54 00
• Russia +7 8-800-200-89-01

Note: As of 1st April 2018, we no longer offer refunds or upgrades in response to this issue.

We've identified an issue in some DDJ-SX3 controllers which can cause the audio output to freeze or make all the unit's LED lights switch off.

All affected DDJ-SX3 controllers will be examined and repaired free of charge at an authorised Pioneer DJ repair centre.

Find out how to tell if your controller is affected by this issue, plus details of how to contact us, below.

We'd like to thank you for your continued support for our products and we're sorry for the inconvenience caused by this issue.

Affected model

DDJ-SX3 performance DJ controller

How to identify the affected model

Use the packing box and actual product to check if your controller is affected.

The affected units do not have a black dot beside the bar code, below the serial number on the box and the product itself. If your box looks like this, please contact us via the phone number or web address below.

If your barcode has a black dot beside it, your controller isn't affected so no repair is needed.

Arrange your free inspection and repair

Please contact the Warranty and Service team via the relevant number below or visit pioneerdj.com/en/support/contact/.

• US +1 800-782-7210
• Germany +49 6201-790404
• France +33 810 810 205
• Belgium +32 70.700.502
• Luxemburg +352 34 20 80 86 09
• The Netherlands +31 0900-7466337
• UK +44 208 836 3523
• Spain +34 93 557 23 56
• Italy +39 39 199 100 858
• Sweden +46 60 99 160
• Norway +47 22 09 80 80
• Denmark +45 43 55 54 00
• Russia +7 8-800-200-89-01

We've discovered that some pieces of RB-VD1 Control Vinyl for rekordbox dvs released after September 2017 have been suffering from a fault.

A specific area on side A of the vinyl has a defective control signal that causes audio from rekordbox to play incorrectly.

We will exchange all affected products with new RB-VD1 Control Vinyl. Find out how to tell if your vinyl is affected by this issue, plus details of how to contact us, below.

We're grateful for your continued support for our products and we're sorry for the inconvenience caused by this.

Affected models

• rekordbox dvs Control Vinyl
• RB-VD1-K (Black)
• RB-VD1-CB (Blue)
• RB-VD1-CR (Red)

How to identify affected vinyl

Check the relevant number imprinted on the surface of the vinyl's side A.

The product number (e.g. RB-VD1) and the relevant number are imprinted in random places on the inner circumference.

If the relevant number is any number other than 22, your vinyl is unaffected by this issue and doesn't need to be replaced.

If the relevant number is 22, your vinyl is affected. Please contact us to have it replaced.

Arrange your replacement product

Please contact the Warranty and Service team via the relevant number below or visit pioneerdj.com/en/support/contact/.

• US +1 800-782-7210
• Germany +49 6201-790404
• France +33 810 810 205
• Belgium +32 70.700.502
• Luxemburg +352 34 20 80 86 09
• The Netherlands +31 0900-7466337
• UK +44 208 836 3523
• Spain +34 93 557 23 56
• Italy +39 39 199 100 858
• Sweden +46 60 99 160
• Norway +47 22 09 80 80
• Denmark +45 43 55 54 00
• Russia +7 8-800-200-89-01