All support

Important product notices

  HDJ-X5 headphones - free product exchange

As reported on 17th October 2017, we previously discovered an issue with the Slider End Cap on our HDJ-X5-K and HDJ-X5-S over-ear DJ headphones that could potentially cause certain parts to come loose. At the time, we stopped selling all HDJ-X5-K and HDJ-X5-S headphones and offered customers a refund or free upgrade.

We've since modified the product to replace the Slider End Cap which has fixed the problem and the headphones are now back on sale. Once again, we apologise for any inconvenience this issue might have caused you and we thank you for your continued support.

To ensure your HDJ-X5 headphones are equipped with the new, updated Slider End Cap, please inspect them.

Recognising the faulty Slider End Cap

If your HDJ-X5-K or HDJ-X5-S headphones feature a small bump below the "L" on the left Slider End Cap (see the image below) they may be faulty and we invite you to exchange your headphones for a new modified version, free of charge.

hdj-X5-important-news-recall

Please contact the dealer or retailer where you purchased your HDJ-X5-K or HDJ-X5-S headphones to receive your free replacement pair.

Affected models

HDJ-X5-K and HDJ-X5-S

How to identify the model

The model name is displayed on the inner side of the Slider End Cap.

Additional Information

If you have any questions or remarks regarding this issue, please contact our Warranty and Service team at:

Note: As of 1st April 2018, we no longer offer refunds or upgrades in response to this issue.

Find the original HDJ-X5 recall message here (issued October 17, 2017)

  DDJ-SX3 controller - free inspection and repair

We've identified an issue in some DDJ-SX3 controllers which can cause the audio output to freeze or make all the unit's LED lights switch off.

All affected DDJ-SX3 controllers will be examined and repaired free of charge at an authorised Pioneer DJ repair centre.

Find out how to tell if your controller is affected by this issue, plus details of how to contact us, below.

We'd like to thank you for your continued support for our products and we're sorry for the inconvenience caused by this issue.

Affected model

DDJ-SX3 performance DJ controller

How to identify the affected model

Use the packing box and actual product to check if your controller is affected.

How to find the DDJ-SX3 barcode on the box How to find the barcode on the product

The affected units do not have a black dot beside the bar code, below the serial number on the box and the product itself. If your box looks like this, please contact us via the phone number or web address below.

If your barcode has a black dot beside it, your controller isn't affected so no repair is needed.

How to identify models that do not require repair

Arrange your free inspection and repair

Please contact the Warranty and Service team via the relevant number below or visit pioneerdj.com/en/support/contact/.

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