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Important product notices

  Important Notice Regarding Payment Information Update for rekordbox Subscription Users

Thank you for using rekordbox. 

About the Payment System Issue

Since Saturday, January 25, 2025, rekordbox subscription services have experienced a temporary disruption to the payment system.
As a result, automatic charges to registered accounts were not processed during this period.

Request Following the Restoration of the Payment Service

Following the implementation of a new payment system, we kindly ask customers who’d like to continue their current subscription plans to re-register their payment information (credit card or PayPal account).
We apologize for any inconvenience this may cause and kindly ask for your cooperation.

If we don’t confirm your updated payment information by May 12, 2025, your subscription will be automatically cancelled starting May 13, 2025, in accordance with your contract terms.

*For customers with annual plans whose renewal dates fall between January 1–24 or after May 13, please complete registration before your next renewal date. If not registered, the subscription will be automatically cancelled on that date.
*If you are using services such as Cloud Library Sync or Cloud Direct Play, please note that some features will become restricted after cancellation.

Notice Regarding Outstanding Charges

Charges for the period between January 25 and May 12, 2025, which were not billed due to the service issue, will be charged after your payment information is re-registered. 
These charges will appear under the billing name “CBA*REKORDBOX”. 
We’ll send a separate email in early May with detailed information regarding the amount.

How to Re-register Your Payment Information

Please log in to your My Page and navigate to rekordbox > Subscription Plan, then complete the payment method re-registration process.

Eligible Users

This notice applies to customers who began subscribing to one of the following plans on or before January 24, 2025, under either monthly or annual billing:

  • Free + Cloud Option
  • Core
  • Core + Cloud Option
  • Creative
  • Creative + Cloud Option
  • Professional
  • Base, Premium (Ver.5)

You can check your contract date on your My Page. If the date isn’t displayed due to a system issue, please contact us here.

Available Plans for New Subscriptions

To facilitate a smooth service restoration, only the following plans are currently available for new subscriptions:

  • Free + Cloud Option
  • Core + Cloud Option
  • Creative + Cloud Option
  • Professional

*If you maintain your current plan, the pricing and contract details will remain unchanged.
*Please note that once cancelled, “Core” and “Creative” plans cannot be re-subscribed.

For Customers Who’d Like to Change Their Plan

We regret to inform you that plan changes are currently unavailable. 
System improvements are underway, and we’ll notify you as soon as the feature becomes available again. 
If you have any questions or concerns regarding this notice, please contact our support team.
We sincerely apologize for the inconvenience this has caused and appreciate your continued support of rekordbox.

  Request for Updating the Firmware on DJ Multi Player CDJ-3000

Thank you for your continued support of our products.

We have identified potential issues with certain CDJ-3000 units manufactured after August 2024, which may include no audio output, screen blackout, or system freeze. These issues can be resolved by updating the firmware to version 3.17 or later.

Affected Products

Professional DJ Multi Player "CDJ-3000"

Affected Serial Numbers

Products with serial numbers starting with the following prefixes are affected: DH, DI, DJ, DK

Important-Notice-CDJ-3000

Please note: Units with a green sticker near the serial number label on the product or packaging are not affected by these issues.

Serial Label Location

  • On the product: Located on the bottom surface.
    Important-Notice-CDJ-3000
  • On the packaging: Located on the side panel.
    Important-Notice-CDJ-3000

How to Check the Serial Number on the CDJ-3000's Screen

  1. Turn on the power.
  2. Press and hold the [MENU/UTILITY] button to open the [UTILITY] screen.
  3. Rotate the rotary selector to select [INFO]. The [SERIAL No.] will be displayed at the bottom of the screen.
  4. Press the [MENU/UTILITY] button again to close the [UTILITY] screen.
    5. Important-Notice-CDJ-3000

What you need to do:

  1. Check Your Unit: If your CDJ-3000’s serial number starts with DH, DI, DJ, or DK, your unit may require an update.
    1. Units with a green sticker near the serial number are already up-todate.
  2. Update the Firmware:
    1. Download the latest firmware here.
    2. Follow the instructions in the Firmware Update Guide to complete the process.

    3. For more details, please refer to the FAQ.

Contact us:

If you have any questions or require assistance regarding this matter, please contact us at the following page: Contact us

  Update to improve security of rekordbox

Thank you for using rekordbox.

We have made some enhanced security modifications to rekordbox.
It is important you update to ver. 6.2.0 to ensure you have the highest level of security while using the application.

  • Affected application and versions
    rekordbox (Mac/Windows)
    Version 6.0.0 / 6.0.1 / 6.0.1 Beta / 6.0.2 / 6.0.3 / 6.0.4 / 6.0.5 Beta / 6.0.5 Beta2 / 6.1.0 / 6.1.1

  • Modified version
    rekordbox ver. 6.2.0 (released on October 15, 2020)
    *If rekordbox ver. 6.1.1 or earlier is installed on your computer, please uninstall it.

  • To check the version
    Mac: [rekordbox] > [About rekordbox]
    Windows: [Help] > [About rekordbox]

Thank you for your support to keep rekordbox protected.

  HDJ-X5 headphones - free product exchange

As reported on 17th October 2017, we previously discovered an issue with the Slider End Cap on our HDJ-X5-K and HDJ-X5-S over-ear DJ headphones that could potentially cause certain parts to come loose. At the time, we stopped selling all HDJ-X5-K and HDJ-X5-S headphones and offered customers a refund or free upgrade.

We've since modified the product to replace the Slider End Cap which has fixed the problem and the headphones are now back on sale. Once again, we apologise for any inconvenience this issue might have caused you and we thank you for your continued support.

To ensure your HDJ-X5 headphones are equipped with the new, updated Slider End Cap, please inspect them.

Recognising the faulty Slider End Cap

Improved HDJ-X5-K and HDJ-X5-S models can be identified by a small bump on the left Slider End Cap under the ‘L’ print (see picture below). If your headphones don’t have the bump, they’re an original model and you should contact your dealer or retailer. We’re confident you’ll enjoy your new and improved HDJ-X5-K / S headphones and we apologise for any inconvenience caused.

hdj-X5-important-news-recall

Affected models

HDJ-X5-K and HDJ-X5-S

How to identify the model

The model name is displayed on the inner side of the Slider End Cap.

Additional Information

If you have any questions or remarks regarding this issue, please contact your local sales office on the phone number listed below:

Note: As of 1st April 2018, we no longer offer refunds or upgrades in response to this issue.

  DDJ-SX3 controller - free inspection and repair

We've identified an issue in some DDJ-SX3 controllers which can cause the audio output to freeze or make all the unit's LED lights switch off.

All affected DDJ-SX3 controllers will be examined and repaired free of charge at an authorised Pioneer DJ repair centre.

Find out how to tell if your controller is affected by this issue, plus details of how to contact us, below.

We'd like to thank you for your continued support for our products and we're sorry for the inconvenience caused by this issue.

Affected model

DDJ-SX3 performance DJ controller

How to identify the affected model

Use the packing box and actual product to check if your controller is affected.

How to find the DDJ-SX3 barcode on the box How to find the barcode on the product

The affected units do not have a black dot beside the bar code, below the serial number on the box and the product itself. If your box looks like this, please contact us via the phone number or web address below.

If your barcode has a black dot beside it, your controller isn't affected so no repair is needed.

How to identify models that do not require repair

Arrange your free inspection and repair

Please contact the Warranty and Service team via the relevant number below or visit pioneerdj.com/en/support/contact/.

  RB-VD1 Control Vinyl - replacement product

We've discovered that some pieces of RB-VD1 Control Vinyl for rekordbox dvs released after September 2017 have been suffering from a fault.

A specific area on side A of the vinyl has a defective control signal that causes audio from rekordbox to play incorrectly.

We will exchange all affected products with new RB-VD1 Control Vinyl. Find out how to tell if your vinyl is affected by this issue, plus details of how to contact us, below.

We're grateful for your continued support for our products and we're sorry for the inconvenience caused by this.

Affected models

  • rekordbox dvs Control Vinyl
  • RB-VD1-K (Black)
  • RB-VD1-CB (Blue)
  • RB-VD1-CR (Red)

How to identify affected vinyl

How to identify affected models of RB-VD1 Control Vinyl

Check the relevant number imprinted on the surface of the vinyl's side A.

The product number (e.g. RB-VD1) and the relevant number are imprinted in random places on the inner circumference.

If the relevant number is any number other than 22, your vinyl is unaffected by this issue and doesn't need to be replaced.

If the relevant number is 22, your vinyl is affected. Please contact us to have it replaced.

Arrange your replacement product

Please contact the Warranty and Service team via the relevant number below or visit pioneerdj.com/en/support/contact/.

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