Cookies help us improve your website experience. By using our website, you agree to our use of cookies. More information

11 November, 2016

Important information for customers using DJ applications on Windows® 10, connected to Pioneer DJ equipment:

It’s been reported that DJ applications running on certain versions of Windows® 10 aren’t currently detecting Pioneer DJ equipment. This is caused by the new security policy in Windows® 10.

Please see the latest news for driver update.

We’ll keep you updated on when and how this issue will be resolved. It’s currently planned to be fixed around late November.
Sometimes other issues can cause the same symptom to occur. In these cases, the problem can be solved by following the steps detailed here.

Symptoms

When the DJ application you’re running on Windows® 10 doesn’t detect your Pioneer DJ equipment, the error message below will appear.

  • rekordbox
    The error message below pops up when you select the driver software at the [Audio] tab in the [Preferences] menu for the Pioneer DJ product you use.

    rekordbox-screenshot
    An example of the error message

  • Serato DJ
    After the error message; "Audio connection failed. Retrying..." appears in the main panel of Serato DJ, the error below appears for three seconds only.

    serato-dj--screenshot

    traktor-screenshot-1

    traktor-2
    An example of the error message

Windows® 10 versions where the above symptom may occur: 1607 and later
How to check which version of Windows® 10 you’re using:

  1. Click the Start button [].

  2. Click the Settings icon [].

  3. Click the System icon [system].

  4. Click [About] to see the version number.

  5. windows

Pioneer DJ products affected by this issue:

  • DJM-TOUR1
  • DJM-2000NXS/2000
  • DJM-900NXS2/900NXS/900SRT
  • DJM-850
  • DJM-750
  • DJM-S9
  • DJM-T1
  • DJM-450
  • DDJ-RZX
  • DDJ-RZ
  • DDJ-RR
  • DDJ-RB
  • DDJ-SZ
  • XDJ-RX
  • XDJ-AERO
  • RMX-500


* Windows is a registered trademark or a trademark of Microsoft Corporation in the United States and/or other countries.
* Serato DJ is a registered trademark of Serato.
* TRAKTOR is a registered trademark of Native Instruments.
* Intel and Intel Core are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries.
* The names of companies, product names, and technology names mentioned herein are the trademarks of their respective owners.

Updates

Top results

See all results

Didn’t find what you’re looking for? Maybe use fewer words or a more general search term.
If you still have no luck you can contact our customer service.