22 January, 2018
As we previously announced on October 17th 2017, we've discovered an issue in the original HDJ-X5-K (black) and HDJ-X5-S (silver) headphones that means they don’t meet our high standards of durability. Since then, we’ve changed the design of the headphones and an improved version will be on sale from 22 January 2018. Below you can find instructions on how to identify the improved model.
If you find your headphones aren’t the improved version, please contact the store or retailer where you purchased them. Currently, we’re offering a full refund or a pair of Pioneer DJ HDJ-X7-K or HDJ-X7-S headphones free of charge in exchange for the HDJ-X5-K and HDJ-X5-S original models. This offer will cease as of 31st March 2018. From 1st April 2018, we’ll replace any original model HDJ-X5-K and HDJ-X5-S headphones with the improved version of the relevant model.
Improved HDJ-X5-K and HDJ-X5-S models can be identified by a small bump on the left Slider End Cap under the ‘L’ print (see picture below). If your headphones don’t have the bump, they’re an original model and you should contact your dealer or retailer as stated above. We’re confident you’ll enjoy your new and improved HDJ-X5-K / S headphones and we apologise for any inconvenience caused.
If you have any questions, please contact your local sales office on the phone number listed below.
If you have any questions on this issue, please contact the Warranty and Service team at: