22 January, 2018
We've discovered the cause of the faulty Slider End Cap found on the HDJ-X5 over-ear DJ headphones and have resolved the issue. If you own a pair of HDJ-X5-K or HDJ-X5-S headphones that don't feature the new, modified Slider End Cap, please swap them for a new pair from your dealer or retailer, free of charge. Find out how to identify potentially faulty pairs below.
As reported on 17th October 2017, we previously discovered an issue with the Slider End Cap on our HDJ-X5-K and HDJ-X5-S over-ear DJ headphones that could potentially cause certain parts to come loose. At the time, we stopped selling all HDJ-X5-K and HDJ-X5-S headphones and offered customers a refund or free upgrade.
We've since modified the product to replace the Slider End Cap which has fixed the problem and the headphones are now back on sale. Once again, we apologise for any inconvenience this issue might have caused you and we thank you for your continued support.
To ensure your HDJ-X5 headphones are equipped with the new, updated Slider End Cap, please inspect them.
HDJ-X5-K and HDJ-X5-S
The model name is displayed on the inner side of the Slider End Cap.
If you have any questions, please contact your local sales office on the phone number listed below.