Why buy from us?


With all orders on our website, we offer optional Express delivery or Free Standard Delivery.

Standard delivery time: 5-7 business days

We ship products from our warehouse Monday through Friday – excluding major holidays. Orders received before 10am PST will be shipped on the same day, orders received after this time will ship next business day.

14-day return policy & 1-year warranty

If you're not entirely happy with your purchase, you can return products within 14 days of purchase; provided the product(s) are in unused condition and returned in the original packaging.

To request a return please contact the Pioneer DJ Customer Support team on 844-784-0000 or email support.us@pioneerdj.com.

Please allow up to 10 business days from the date your product is collected, to receive funds back to your original payment method.

All of our products come with a 1-year Limited Manufacturer Warranty from Pioneer DJ.

For full details please see our Terms & Conditions.


Our dedicated Customer Support Team is available Monday through Friday from 10am to 6pm PST. You can contact us via phone on 844-784-0000 or e-mail us at support.us@pioneerdj.com.

If you have any questions regarding the Pioneer DJ product you already own, why not try our Products Forum

Payment options

We accept the following payment methods for orders delivered to United States and Canada:

  • Visa
  • Mastercard
  • Discover
  • American Express
  • PayPal

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