Play With Confidence
When the beat drops, not during your set, but on your Pioneer DJ gear, AlphaTheta Care is here for you.
Choose our Pro plan and receive three years of extended protection for everything from worn out knobs and faders to cracked screens and damaged CDJs.
Go for our Pro+ plan and get all the benefits of AlphaTheta Care Pro, plus accidental damage from liquids.
Whether you choose AlphaTheta Care Pro or Pro+, you’ll be able to play with confidence.
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MANUFACTURER WARRANTY |
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| Manufacturing defect with normal use | 1 year | 3 years | 3 years |
| Damage to knobs, buttons, switches, connectors, and jog wheels |
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| Cracked + Broken LCD Screen |
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| Cracked + Broken Touch Panel |
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| Wear and tear to knobs, buttons, switches, connectors, and jog wheels |
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| Damage to Chassis |
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| Liquid Spills |
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MANUFACTURER WARRANTY |
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| 1 year | 3 years | 3 years |
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Select Your Product(s)
Complete the application below + upload receipts
ATA FAQ
- Q1How do I apply for AlphaTheta Care?
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A1You must provide a valid receipt that clearly displays proof of purchase from an authorized dealer within the last 6 months of the date of your application submission.
The receipt should include the date of purchase, the products purchased, and the total cost.
- Q2Can I apply for AlphaTheta Care at a physical store?
- A2AlphaTheta Care is only available for purchase on Alphatheta Care - Pioneer DJ US
- Q3Which product are supported?
- A3As of April 2023 we support CDJ-3000, PLX-1000, XDJ-1000MK2, DJM-A9, DJM-V10, DJM-V10-LF, XDJ-RX3, XDJ-XZ,DDJ-REV7, DDJ-1000SRT, DDJ-1000, DDJ-FLX10, DJM-S11, DJM-S7, OPUS-QUAD
- Q4What is the difference between Pro and Pro +?
- A4Liquid spill damage is covered with the AlphaTheta Care Pro+ plan.
- Q5Who should I contact for repair?
- A5To request service for the Covered Product, contact the Administrator toll-free at 855.630.3442, or go online to New Leaf Service Contracts
- Q6Can I purchase AlphaTheta Care for my products purchased over 6 months ago ?
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A6No, the purchase of the product needs to be within 6 months.
- Q7How do I file a claim under the extended warranty program ?
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A7To request service for the Covered Product, contact the Administrator toll-free at 855.630.3442, or go online to New Leaf Service Contracts
- Q8How will I know if my extended warranty aplication has been approved?
- A8"After purchase process, AlphaTheta Music Americas(ATA) will verify the proof of purchase (of the hardware product) and if the product is applicable for AT Care.
ATA will send you a notice email and the amount will charged to your credit card after all information are confirmed."
- Q9What do I need to do if my extended warranty application is not approved?
- A9TIf your application is denied, we will follow up via email with further instructions to collect any additional information we may need to verify your purchase.
- Q10Is the extended warranty transferable to a new owner if I sell the product?
- A10Yes. Transferring the plan can be completed by mailing an agreement, providing the date of new ownership, new owner’s name, complete address, and telephone number [and a check for twenty-five dollars ($25) payable to New Leaf Service Contracts, Inc. within 10 days of Covered Product transfer of ownership. Email customer@newleafsc.net for info.
- Q11Are there any additional fees associated with the extended warranty program, such as a deductible for repairs?
- A11Please see the Terms and Condition (3) Limit of Liability
- Q12Is the extended warranty refundable if I decide I no longer want it?
- A12Please see the Terms and Condition C. Cancellation
- Q13Can I purchase an extended warranty for a DJ product that I have already used or opened?
- A13Yes, you can purchase AlphaTheta Care within 6 month after a purchase.
- Q14Is the extended warranty available for international purchases?
- A14No, AlphaTheta Care is only available for products purchased from an authorized dealer within the United States.
- Q15Can I purchase an extended warranty for a DJ product that was purchased as a gift?
- A15Yes
- Q16Can I purchase an extended warranty for a DJ product that was purchased used or refurbished?
- A16No
- Q17Will the extended warranty cover any modifications or customizations I have made to my DJ product?
- A17No, modification or customizations are not covered.